How can I beta test the iPhone and Android apps?
iPhone App Chatstack beta app builds are made available through TestFlight. Please download the TestFlight app if you are running iOS 8 or above from the iPhone App Store. Within the TestFlight app,...
View ArticleClik here to view.
How can I configure the feedback widget?
Within v5.2 we introduced a feature where you can gather feedback from your website visitors and customers while your live chat is offline. The feedback widget will appear when you’re offline and at...
View ArticleClik here to view.
WooCommerce Live Chat Installation
WooCommerce is one of the most popular eCommerce platform on the web for WordPress. Within Chatstack v5.1 and above we officially support adding the live chat HTML code within WooCommerce stores. You...
View ArticleClik here to view.
Magento Live Chat HTML Code
From Chatstack v5.1 we officially support adding the live chat HTML code within Magento stores. You can follow the steps below to easily get started using Chatstack. Step 1 – Chatstack Server...
View ArticleClik here to view.
OpenCart Live Chat HTML Code
From Chatstack v5.1 and above we have new HTML code which is compatible with OpenCart and won’t cause JavaScript conflicts that may have occurred on certain websites with our legacy HTML code. Step 1...
View ArticleCan I use remote desktop / screen sharing feature with Chatstack?
Remote desktop / screen sharing isn’t an inbuilt feature in Chatstack. However, you could use a third party remote desktop tool then pass the session and PIN codes (commonly used with such apps)...
View ArticleDo you offer a multiple domain license?
Our multiple domain license is no longer available and has been discontinued on 31 August 2015. We now have available two new licenses, a starter and business license. Q & A – What software...
View ArticleWhat software licenses do you offer?
Starter license The starter license allows you to use the live chat software on one domain only. This is our recommended software license if your company only operates one domain for your products and...
View ArticleClik here to view.
How can I troubleshoot the Chatstack live chat tab not appearing?
Whether your live chat is offline or online, a chat tab should display in the lower right section of your test page at /livehelp/index.htm (provided that you’re using the v5.x or above server software...
View ArticleWhy do I receive a HTTP 500 error for the settings.php file?
An HTTP 500 Internal Server error will occur for the /livehelp/include/settings.php file when the Smarty template framework is unable to create and store the compiled Smarty template files within the...
View ArticleWhy is the SSL switch disabled / required in the iPhone app?
The SSL switch is automatically disabled and set as required within the iPhone app if your phone is running iOS9 or above. This due to the changes Apple introduced in iOS9 forcing all applications to...
View ArticleHow can I setup a text link for the live chat status?
If you don’t wish to use an image for the Online / Offline chat button then you can easily setup a text link instead. You would need to use the live chat HTML code at...
View ArticleChatstack v5.1 HTML Code
From Chatstack v5.1 and above we have new HTML code available that will help minimize conflicts with existing jQuery libraries and jQuery plugins that might already be on your web pages. It is...
View ArticleClik here to view.
FullContact Integration / Social Profiles
Within the Chatstack v5.1 server software, you are able to enable FullContact integration, allowing the operator to easily access social links (e.g. Twitter, Facebook, LinkedIn, Google+, Foursquare,...
View ArticleHow can I add the live chat HTML code to a Magento installation?
So you would like to add live chat to your Magento store? This can be accomplished by editing your Magento template file. You will need to use the HTML code as shown at...
View ArticleTranslating settings within the language pack files
Translating settings translation is now supported in the v5.1 release. You can now translate the global values set within the chat app > Settings tab in the language pack file at...
View ArticleHow can I check the version of my WHMCS live chat add-on?
You can check the version of your WHMCS live chat add-on by opening any PHP files within the /modules/livehelp folder in a text editor application. You may need to use an FTP or SFTP application to...
View ArticleTranslating departments within the language pack files
Within Chatstack v5.1 you are able to translate the departments to different languages. If running an earlier version of the server software then you would need to upgrade to the latest release before...
View ArticleHow long is Chatstack supported for after each release?
You receive free support and updates for 6 months after placing your order. If you ordered on 15 September 2015, you will receive major and minor update until 15 April 2015. If we release v5.1 on 15...
View ArticleHow do I move the live chat tab?
We don’t recommend moving the chat tab as nearly all live chat apps have live chat positioned on the bottom right corner. This is where most customers will expect the live chat to be displayed. You...
View Article
